FAQ's - Ryler

What types of cartridges do you sell?

We offer a wide range of cartridges, including Copier Cartridges, Ink Bottles, Ink Cartridges, Label Cassettes, Ribbon Cartridges, and Toner Cartridges. Each category is designed to meet the needs of different printing and copying devices.

How do I find the right cartridge for my printer or copier?

To find the right cartridge, you can use our search feature on the website. Simply enter the model number of your printer or copier, and we’ll show you compatible cartridges. If you’re unsure, please contact our customer support team for assistance.

Are your cartridges compatible with all printer and copier brands?

We offer cartridges for a wide range of brands and models. However, compatibility can vary. To ensure the cartridge is suitable for your device, please check the product description or use our compatibility checker. If you need further help, feel free to reach out to us.

Do you offer OEM and compatible cartridges?

Yes, we provide both OEM (Original Equipment Manufacturer) cartridges and high-quality compatible alternatives. OEM cartridges are made by the original manufacturer of your device, while compatible cartridges are produced by third-party manufacturers to meet or exceed OEM standards.

What is the difference between ink bottles and ink cartridges?

Ink bottles are typically used in refillable ink tank printers, allowing for a larger volume of ink and potentially lower cost per page. Ink cartridges are pre-filled with ink and designed for use in printers with cartridge systems. Your printer’s specifications will guide you in choosing between the two.

How do I install a cartridge?

Installation instructions vary by cartridge type and printer model. Generally, you should follow the user manual for your printer or copier. If you need assistance, we provide installation guides and videos on our website. You can also contact our customer support team for help.

Can I return or exchange a cartridge if it’s the wrong one?

Yes, we accept returns and exchanges for cartridges that are the wrong type or defective. Please review our return policy on the website for detailed instructions on how to return or exchange items.

How do I know which ink cartridge is compatible with my printer?

You can find the compatible ink cartridges for your printer model by checking the printer’s user manual or visiting the manufacturer’s website. Additionally, most ink cartridge packaging lists the compatible printer models. If you’re unsure, feel free to contact our customer support for assistance.

Do you offer bulk purchasing or wholesale pricing?

Yes, we offer bulk purchasing options and wholesale pricing for businesses and large orders. Please contact our sales team for more information on pricing and to discuss your specific needs.

How can I contact customer support?

You can reach our customer support team via email at sales@ryler.eu, by phone at +971 (0)4 35 44 132, or through our online chat service available on our website.